FAQs – Custom Promotional Product Manufacturing UK

Q: Do you provide quotes over the phone?

Quotes are provided in writing after we review your enquiry. We can answer questions by phone beforehand.

Q: What is the minimum order quantity?

Minimum order value is usually £300. Many items can start from 100 pcs depending on product and print.

Q: Do you provide free samples?

Yes. Some samples are free; complex items may require a small fee. Showroom viewing available by appointment.

Q: Do you provide graphic design services?

Graphic design is not included. Vector-prep support can be provided for £50–£200 per design depending on complexity.

Q: What is the production preparation fee?

Setup for moulds/tooling/templates before production; typically £30–£120 per design.

Q: How much is the deposit?

A 50% deposit starts production; remaining 50% payable before delivery. Flexible terms possible for repeat/public clients.

Q: Can I order just one prototype sample?

Yes, prototypes are available with additional costs (about £150–£300 per design plus any mould fees).

Q: What are the delivery times for small orders?

Production 7–14 business days and shipping 5–7 days; typical UK total ~19 calendar days.

Q: Do print colours have to be in Pantone codes?

Pantone matching is required only for exact brand consistency; otherwise high-quality vector files suffice.

Q: What file formats do you accept?

Preferred: PDF (vector), AI, EPS, SVG. In some cases, high-resolution JPG can be accepted for simple artwork.

Gifts Service

FAQs – Custom Promotional Product Manufacturing

Ordering custom promotional products is not always simple. We keep it smooth, transparent, and reliable—so the final items match your exact specifications. Below are answers to the most common questions from our UK clients. Can’t find yours? Email sales@giftsservice.com.

Email: sales@giftsservice.com

Call (UK): +44 20 3807 1121

WhatsApp: +420 603 333 309

How the Custom Manufacturing Process Works

Typical total delivery to UK addresses: ~19 calendar days from deposit & artwork approval.

Enquiry

Send your brief by email (sales@giftsservice.com) or via our contact form.

What you need (attach sketch/image/design)
Quantity & preferred delivery date
Materials (silicone, fabric, PVC, paper, metal, etc.)
Printing (screen, embossing, embroidery, engraving, etc.) & colours
Approx. size/dimensions & contact details

Quotation

Detailed price calculation within 24–48 hours.

Order Confirmation

Approve the quote; we issue a 50% deposit invoice.

Artwork Files (Vector)

PDF/AI/EPS/SVG including cut lines, sizes, fonts, Pantone® if exact matching is required.

Pre-Production Proof

Digital or physical sample for approval; adjustments possible.

Production

Custom production typically 7–14 business days.

Delivery

Tracked shipping across the UK; average total ~19 calendar days.

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Do you provide quotes over the phone? ⌄

No. Accurate quotes require calculations based on your enquiry. We’re happy to answer questions by phone before you send the full request by email.

What is the minimum order quantity? ⌄

The minimum order value is usually £300, depending on product and printing. Many items can start from 100 pcs (e.g., silicone wristbands, textile keychains, microfibre cloths, 3D epoxy stickers, fans, carabiners).

Do you provide free samples? ⌄

Yes—samples help you assess quality, materials, print finish, and packaging. Some are free (from previous productions). Complex items may incur a small fee to cover preparation and shipping. Showroom viewing is available by appointment.

Do you provide graphic design services? ⌄

Graphic design isn’t included in quotes. If your artwork isn’t in vector format, we can assist at an additional cost (usually £50–£200 per design, depending on complexity).

What is the “production preparation” fee? ⌄

A setup fee for moulds/tooling/templates required to begin production; typically £30–£120 per design (varies by product).

How much is the deposit? ⌄

A 50% deposit starts production. The remaining 50% is payable before delivery. Flexible terms may be available for repeat clients and public institutions.

Can I order just one prototype sample? ⌄

Yes—prototypes are available but involve additional costs (approx. £150–£300 per design, plus mould/tooling fees if required).

What are the delivery times for small orders? ⌄

Production: 7–14 business days • Shipping: 5–7 days • Typical total to UK: ~19 calendar days.

Do print colours have to be in Pantone® codes? ⌄

Not always. Pantone® matching is required only when exact brand consistency is critical. High-quality vector files are otherwise sufficient.

What file formats do you accept? ⌄

Preferred: PDF (vector), AI, EPS, SVG. In some cases we can accept high-resolution JPG for simple logos or text.

Do you provide consulting on custom production? ⌄

Yes—our technologists advise on materials, shaping, printing, and packaging to ensure practicality, durability, and cost-effectiveness.

What’s the best time frame to plan custom orders? ⌄

For large campaigns, plan 3–6 months ahead. Most UK orders still deliver in ~19 days, but early planning unlocks lower-cost sea freight (approx. 49–79 days).

Can shipments be combined? ⌄

Yes—we can consolidate multiple product types into a single shipment and customs clearance to optimise cost and timing.

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Why Choose Gifts Service for Custom Promotional Products in the UK?

Choosing the right supplier makes all the difference in promotional manufacturing. At Gifts Service, we combine years of experience with direct factory access to give UK businesses and organisations real advantages: